At Tija, we want you to be completely satisfied with your purchase. If for any reason you are not, you may request a full refund within 2-3 days of receiving your product, provided it has not been worn or damaged by you. To initiate a return, please follow these steps:
Contact Customer Service: Reach out to our customer service team at hello@tijaluxe.com within 2-3 days of receiving your product to request a return.
Prepare the Product: Ensure the product is in its original condition, including packaging, tags, and any accessories that came with it.
Return Shipping: We will provide instructions on how to return the product to us. Please ensure it is securely packaged to avoid any damage during transit.
Once we receive and inspect the returned product, we will process your refund promptly. Please note that shipping fees for the return are the responsibility of the customer unless the product was defective or damaged upon arrival.
We understand that sometimes you might need a different product. Our exchange policy is designed to be straightforward and hassle-free:
Return the Original Product: Contact our customer service team to initiate the exchange process. Return the original product in its unused, undamaged condition.
Inspection: Once we receive the returned product, our team will inspect it to ensure it meets our exchange criteria.
New Product Shipment: After the inspection is complete and approved, we will ship the new product to you.
Please note that the new product will be shipped only after the returned product has been inspected and approved. The customer is responsible for return shipping costs unless the product was defective or damaged upon arrival.
