Refunds at Tija are handled with the utmost care and efficiency. If you wish to request a refund, please ensure the following criteria are met:
Timing: Refund requests must be made within 2-3 days of receiving the product.
Condition: The product must be in its original condition, unused, and undamaged by the customer.
Inspection: Upon receiving your returned product, our quality assurance team will inspect it to ensure it meets our return criteria.
Approval: Once approved, your refund will be processed. The refund amount will be credited back to your original method of payment.
Please allow 5-7 business days for the refund to appear in your account. If your refund request does not meet the criteria, our customer service team will contact you with further instructions or you can reach out to us at hello@tijaluxe.com.
